"This is the second vehicle we have purchased through this dealership. On this occasion we dealt with Tom Baglio. This was the most pleasant car cuying experience we have ever had. Tom listened to what we wanted and worked with us to find the vehicle we wanted rather than trying to sell us into a vehicle he needed to move or just thought we should buy. During the purchase process, Tom's knowledge of the vehicle was obvious. He was able to explain many of the features and their specific operation in easy to understand terms. We never felt any pressure to buy any particular vehicle, accessory, or add-on items. He dealt fairly and in a very straightforward manner. He maintained super communications throughout the buying process and addressed any questions we had courteously and promptly. An outstanding salesman provided an outstanding experience! And, I must mention that the young lady who handled the financial details and paperwork was exceptional in her knowledge and explanation of the deal to us. She was also very courteous and friendly as was all of the staff we have encountered at Kenny Ross-Somerset. We highly recommend this dealership, and Tom Baglio specifically, to anyone looking for a vehicle in the Chevrolet/Cadillac line." - DJREF50
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